Honeysuckle Bakeri may not always be able to accommodate orders placed within two weeks of the requested pick-up date. However, there may be occasions when we can accommodate. If we are able to fit your rush order, a $25 rush fee will be added to the order. The entire payment for last-minute orders is to be collected at the time the order is placed. All last-minute orders are final.

Pricing is subject to change as they are often dictated by ingredient and supply costs. Honeysuckle Bakeri is committed to providing exceptional products that are handcrafted, from scratch, utilizing quality ingredients.

Quotes in all forms—in the body of an email, PDF document, text, or instant message—are valid for 7 days unless otherwise stated in the communication where the quote was provided.

Please allow us 24 – 48 hours to respond to your communications, as we may be concentrating on putting on the detailed touches to another customer’s order and are covered in icing.

To ensure we meet our high-quality standards, Honeysuckle Bakeri asks the customer to respond to our communications within 24 – 48 hours. Otherwise, Honeysuckle Bakeri reserves the right to take creative liberties and make a decision to the best of our ability. If Honeysuckle Bakeri is put in the position of having to make that executive decision, the customer forfeits the right to receive a refund based on the decision Honeysuckle Bakeri had to make for the customer.

A 50% non-refundable and non-transferable deposit and retainer fee is required for all custom orders—decorated sugar cookies, special macaron flavors, and any other customizable requests—and orders $50 and over.

The initial deposit and retainer fee cannot be applied as store credit or to a postponed date—with the exception of *natural disasters/acts of God. When Honeysuckle Bakeri accepts your order, we begin the process of declining other orders, and as we get closer to your event date, the chances of re-bookings are greatly reduced.

The fee helps cover the cost of ingredients and materials and reserves the time to handcraft, from scratch, the baked good for the requested order pick-up/delivery date.

If the deposit is not received two weeks before the desired order pick-up/delivery date, Honeysuckle Bakeri reserves the right to decline the order.

The deposit and retainer fee is due at the time of order placement and is applied to the total cost. Preparation for the order—planning, designing, ordering supplies—will not begin until the deposit and retainer fee is received.

*Please refer to the section Natural Disasters/Acts of God

The full payment is due at the time of order pick-up and can be paid via Venmo, cash, or credit card. Payments made by check must be submitted 3 business days before order pick-up.

If you have secured delivery service for your order, the full payment is due by 6 p.m. Central Time the day before the scheduled delivery date.  If payment is not remitted by 6 p.m. the day before delivery is scheduled, the delivery will be canceled. The customer will need to contact Honeysuckle Bakeri to make arrangements to schedule a time to pick up the order—subject to the change in pick-up time policy.

Products will be transferred to the customer once the product has been paid for in full. Honeysuckle Bakeri’s baked goods are made from scratch, without preservatives, and are best consumed when fresh. If the complete payment for the order has not been received within 48 hours, the order will be canceled and subject to the cancellation policy.

Honeysuckle Bakeri accepts Venmo, cash, credit cards, and checks. Credit card payments can be made in person or online. Final payments made by check must be submitted three business days before the scheduled pick-up or delivery date.

Honeysuckle Bakeri will only complete an order if paid for in full at pick-up or by 6 p.m. Central the day before scheduled pick-up—including any additional fees that may be incurred, including but not limited to: late fee, inconvenience fee, rush fee, and delivery fee.

If the invoice is not paid in full—including any incurred fees or additional charges—by the due date and time, the customer forfeits their order, resulting in no refund, future credit, or date change will be permitted under any circumstances.

Honeysuckle Bakeri accepts no responsibility for any loss caused by non-payment.

Order pick-ups will be at our home bakery based in Denham Springs, LA. Address will be provided once the deposit has been received, and reminders will be sent 24 hours before the scheduled pick-up date. Pick-up date and time will be scheduled at the time the order is placed.

Please be on time to collect the order. There is a 15-minute window to pick up the order. Unfortunately, Honeysuckle Bakeri cannot guarantee that we will remain at the pick-up location outside the collection window. Therefore, a fee of $30 will be applied every fifteen minutes beyond the collection window time. Late fees must be paid to collect the order. 

If you decide to place a delivery order, and it is available in your area on your date, a small $10 delivery fee will be added to the final bill. Delivery date, time, address, and individual set to receive the baked goods should be arranged at the time the order is placed or as soon as possible afterwards—no less than one week before the scheduled delivery date.

Please be on time, at the identified location to collect the order. There is a 15-minute window to pick up the order. Unfortunately, Honeysuckle Bakeri cannot guarantee that we will remain at the pick-up location outside the collection window. Therefore, a fee of $30 will be applied every fifteen minutes beyond the collection window time. Late fees must be paid to collect the order. 

It is the customer’s responsibility to ensure that the correct delivery information is provided, and Honeysuckle Bakeri is aware of the name of the individual who will be taking ownership of the delivered goods.

If delivery is to a venue, it is the customer’s responsibility to ensure the venue is open and available to receive goods at the arranged time. If no one is available to receive the order at the agreed delivery time, the order will be returned to Honeysuckle Bakeri, and the customer will need to arrange an alternative time to pick up the delivery from the home bakery location in Denham Springs, LA, for which a $35 inconvenience fee will be added to the delivery fee and need to be paid before goods can be received. Honeysuckle Bakeri accepts no responsibility for any loss or consequential loss incurred by the customer as a result.

Honeysuckle Bakeri is not responsible for any delay or inability to deliver based on accidents, natural disasters, transportation issues, inclement weather, illness, death, labor troubles, delay of supplies, disputes, strikes, or any other circumstance beyond Honeysuckle Bakeri’s control.

In the case of an unavoidable situation, such as a car accident or poor road conditions during delivery, Honeysuckle Bakeri cannot be held liable for more than the cost of the order.

Due to the nature of our business and our quality and freshness assurance, we will dispose of any items that have not been picked up within 48 hours after the specified collection time has passed.

Once the order departs Honeysuckle Bakeri or is accepted at the point of delivery, the customer waives any rights to a refund based on the product’s style, design, or visual appearance(s). A signature is required at collection, confirming the order has been received in good condition and as specified. Honeysuckle Bakeri is not liable for any damage sustained to any product(s) once it has been collected and signed for.

If the customer cannot make the scheduled collection time, please call to reschedule. If there is no call, and arrives past the 15-minute pick-up window, a late fee of $30 will be applied and needs to be paid before the order can be received.

Honeysuckle Bakeri’s products are made from scratch, without preservatives and are best enjoyed when fresh. Any order not picked up and without the attempt to reschedule the agreed-upon pick-up time forfeits the order, and no refund, future credit, or date change will be permitted. Forfeited order(s) may be donated or resold at the discretion of Honeysuckle Bakeri.

We understand things change, and you may need to make additions, reduce your order, or even make edits to the design or specific packaging requests.

Honeysuckle Bakeri will do our best to accommodate any changes made 2 weeks—14 days—before the order pick-up date. Any changes requested within 2 weeks of the order due date are not guaranteed and may be subject to additional charges.

Any revisions to the order must be submitted in writing and emailed to contact@honeysucklebakeri.com. Communications about any change to the order via direct message on social platforms, calls, or text will not be honored.

Order changes can only be made by the initial person who placed the order.

If for any reason, there needs to be a revision to the occasion date, Honeysuckle Bakeri will try our best to accommodate these changes at no additional cost, provided sufficient notice—2 weeks / 10-14 days before the pick-up date—and the new occasion date is available.

While Honeysuckle Bakeri will do our best to accommodate your order, we CANNOT GUARANTEE the availability. The deposit will not be refunded if our bakery is fully booked for your new occasion date.

Any cancellation must be made in writing and emailed to Contact@HoneysuckleBakeri.com no less than one week before the agreed upon pick-up or delivery date. Communications via direct message on social platforms, calls, or text will not be honored.

If full payment has been made and the cancellation is requested after supplies have been ordered, a partial refund minus the deposit/retainer fee and the cost of supplies will be issued in the form of store credit ONLY.

If an order is cancelled due to dire circumstances, the payments made may be transferred to a different order within 30 days minus any perishable items that have already been purchased or made. This is at the full discretion of Honeysuckle Bakeri.

If Honeysuckle Bakeri needs to cancel your order, we will REFUND any booking fees paid. Reasons Honeysuckle Bakeri may need to cancel include, but are not limited to: death, injury, illness (due to health and safety regulations), severe medical conditions, or an accident of the owner or any immediate family member.

Deposit and retainer fees are non-refundable. If a refund is granted, it will be in the form of Store Credit ONLY.

Due to our full schedule and attention to detail, Honeysuckle Bakeri spends many hours planning and preparing before even beginning on your baked goods. Because of this, Honeysuckle Bakeri will only grant refunds in the form of store credit for very specific circumstances.

•  Product does not meet the Honeysuckle Bakeri standard
• Product is not what was agreed upon per our contract
• Natural disaster / Act of God

If a refund is granted, the customer CANNOT keep the baked goods. The only way a refund is permitted is if the customer refuses to “accept” the baked goods.

Honeysuckle Bakeri will NOT negotiate a partial refund if the customer decides to keep the baked goods. This is a “take it or leave it” policy. Honeysuckle Bakeri is not responsible for any expenses incurred for replacing our baked goods.

Flavor and texture are subjective. Honeysuckle Bakeri bakes a quality control piece out of every batch to ensure the highest quality. Quality determination is solely at the discretion of Honeysuckle Bakeri.

Our baked goods are baked from scratch with all-natural ingredients. Keep in mind, variety in temperature and humidity may impact the flavor and overall design, or texture to some degree. Please understand that Honeysuckle Bakeri cannot control changes in texture, color, or shape due to weather conditions.

Performance of this agreement is contingent upon the ability of Honeysuckle Bakeri to complete this agreement when delay or default is caused by conditions beyond its control, including but not limited to: Acts of God, Government restrictions, war, terrorism, criminal act, insurrection, and/or any other cause beyond the reasonable control of the company.

Store credit will be issued—and good for one year—for any rescheduling needs due to natural disasters and acts of God.

Here at Honeysuckle Bakeri, we love to showcase our creations on our website and social media! We reserve the right to take and use our photos of your baked goods for marketing and promotional purposes without compensation to the customer. All pictures that Honeysuckle Bakeri is tagged in or posted to our social media accounts are subject to the same terms.

If you don't want your sweet treat in the spotlight, please let us know when you're ordering!

Honeysuckle Bakeri will not discriminate against customers or employees on the basis of race, sexuality, religion, national origin, color, or sex.

If any customer becomes disrespectful, irate, disruptive, or violent, Honeysuckle Bakeri reserves the right to refuse service and to make them leave the premises. Cursing and yelling at employees is not tolerated in person or by phone. If any of the aforementioned occurs, Honeysuckle Bakeri revokes the right to be of service to said customer and anyone in their party. If Honeysuckle Bakeri deems it necessary, Honeysuckle Bakeri will call the police to escort said customer from our premises.

There are inherent risks when consuming food, such as choking hazards, foodborne illness, and allergic reactions. Honeysuckle Bakeri is not responsible for bodily injury, property, or consequential damage that may result from services or the consumption of products.

Honeysuckle Bakeri is not responsible for any damage to the baked goods or shortage caused by anyone not employed by Honeysuckle Bakeri.